Complaints Procedure

At Rebalanced me with Mena, I am committed to providing a professional, respectful, and supportive environment for your coaching and counselling journey. However, if you feel that my services have not met your expectations or you have concerns about the support you have received or the way I have handled your situation, I take these matters seriously.

I encourage you to raise any concerns with me first. In many cases, an open conversation can help resolve a misunderstanding or concern.

How to Raise a Complaint

  1. Contact Me Directly

    If you have a concern, please contact me at mena.eissa@rebalanced.me. I will listen to your concern and, where possible, work with you to find an appropriate way forward.

  2. Formal Complaint
    If you do not feel able to resolve the matter directly with me, or you are not satisfied with how your concern has been handled, you can use the formal complaints procedure available through my professional registration LVSC. The LVSC provides a clear process for handling complaints, ensuring fairness and transparency for both parties.

  3. Third-Party Review
    Your complaint will be assessed by an independent complaints committee as outlined in the LVSC Complaints Procedure.

    Disputes must be submitted to LVSC within one month of notifying Rebalanced Me with Mena about the complaint.

For detailed information, including the full process and timelines, please refer to the LVSC Complaints Procedure, which can be accessed here.

What You Can Expect

  • Confidentiality: All complaints are handled with strict confidentiality.

  • Impartial Review: An independent committee will review your complaint.

  • Resolution: LVSC aims to resolve complaints in a timely and constructive manner.

Your feedback is invaluable in helping me improve my work. If you have any questions or need assistance with the complaints process, please contact me at mena.eissa@rebalanced.me.